Shipping Policy



Effective Date: November 23, 2025


Shipping Policy


At Paku, we take pride in providing careful, reliable shipping for our Japanese snacks, beauty products, and specialty goods. This Shipping Policy outlines how we process, ship, and deliver your orders from our base in New York City, USA.

1. Order Processing

Orders are packed in New York every Wednesday and ship Thursday or Friday (excluding holidays) after payment is confirmed. Orders placed after Tuesday ship the following week. You will receive a confirmation email when your order is placed, and another when your order has shipped with tracking details.

Note: Processing may take slightly longer during peak sales or holiday periods.


2. Shipping Methods & Delivery Times

We currently ship to all 50 U.S. states.

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days

Shipping fees are calculated at checkout based on your delivery address and order weight.


3. Shipping Carriers

We use trusted shipping partners such as:

  • USPS
  • UPS
  • FedEx


4. Shipping Restrictions

  • We do not offer international shipping at this time.
  • We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarding services.


5. Heat-Sensitive or Fragile Items

Some items—such as chocolate, soft candies, or cosmetic products—may be sensitive to heat or damage in transit.

We take precautions during warmer seasons, but we are not responsible for damage due to temperature during transit.

For heat-sensitive items, we recommend choosing Expedited Shipping during summer months.


6. Lost, Stolen, or Delayed Packages

We are not responsible for:

  • Packages marked as "delivered" by the carrier but not received
  • Delays caused by weather, carrier issues, or incorrect shipping addresses
  • Orders returned or refused due to customer error

For assistance with delivery issues, please contact the shipping carrier directly. You may also email us for support.


7. Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for delivery problems caused by incorrect or incomplete address details.


8. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to track your delivery through the carrier’s website.



Paku ®