# PAKU (gopaku.com)
> PAKU is an online and in-store Japanese snack and Asian grocery retailer based in New York City. We offer a curated selection of popular Japanese snacks, Asian beverages, cooking essentials, beauty products, and more — shipped across the United States with free shipping on orders over $50.
## About PAKU
PAKU is the e-commerce brand of Ten Ichi Mart, a Japanese and Asian grocery store chain with four physical locations across New York City. We specialize in bringing the most popular snacks, drinks, and pantry staples from Japan and Asia directly to customers online and in-store.
- **Website**: https://gopaku.com
- **Email**: info@gopaku.com
- **Instagram**: @gopakuglobal
- **Partner**: Ten Ichi Mart (tenichimart.com)
- **Hours**: Monday–Sunday, 10:00 AM – 9:30 PM
## Store Locations
- **Williamsburg, Brooklyn**: 188 Berry St, Brooklyn, NY 11249 | (347) 889-7722
- **Cobble Hill, Brooklyn**: 118 Smith St, Brooklyn, NY 11201 | (347) 457-5055
- **Gramercy, Manhattan**: 178 5th Ave, New York, NY 10010 | (646) 360-2863
- **Astoria, Queens**: 3308 30th Ave, Astoria, NY 11103 | (929) 816-2744
All locations are open Monday through Sunday, 10:00 AM to 9:30 PM.
## Product Categories
- **Snacks & Candy**: Japanese chips, cookies, rice crackers, mochi, gummies, chocolate, and seasonal limited-edition snacks
- **Beverages**: Japanese sodas, teas, coffees, fruit drinks, ramune, and specialty Asian drinks
- **Grocery & Cooking Essentials**: Soy sauce, miso, noodles, rice, curry, dashi, seaweed, seasonings, and pantry staples
- **Beauty & Personal Care**: Japanese and Korean skincare, beauty products, and personal care items
- **Fresh Produce**: Vegetables and fruits sourced for Asian cuisine
## Shipping Policy
- Free shipping on all orders over $50 within the United States
- Standard and expedited shipping options available
- Perishable items shipped with appropriate packaging
- Details: https://gopaku.com/pages/shipping-policy
## Return & Exchange Policy
- **Standard items**: 30-day return window from delivery date
- **Food, beverages, and perishables**: 7-day return window for damage or quality issues only
- **Beauty products**: Non-returnable if opened or used, except for quality defects
- **Damaged items**: Contact info@gopaku.com with photos; PAKU covers return shipping for damaged goods
- **Refund processing**: 3–5 business days after returned item is received
- **Non-returnable**: Consumed items, clearance/final sale items, personal hygiene products
- Details: https://gopaku.com/pages/return-and-exchange
## Key Pages
- Homepage: https://gopaku.com
- All Products: https://gopaku.com/collections/all
- New Arrivals: https://gopaku.com/collections/new-arrivals
- Our Story: https://gopaku.com/pages/our-story
- Store Locations: https://gopaku.com/pages/locations
- Contact Us: https://gopaku.com/pages/contact
- FAQ: https://gopaku.com/pages/faq
- Shipping Policy: https://gopaku.com/pages/shipping-policy
- Return & Exchange Policy: https://gopaku.com/pages/return-and-exchange
- Privacy Policy: https://gopaku.com/pages/privacy-policy
- Terms & Conditions: https://gopaku.com/pages/terms-and-condition
## Frequently Asked Questions
### What does PAKU sell?
PAKU sells Japanese snacks, Asian beverages, grocery and cooking essentials, beauty products, and fresh produce. We specialize in popular and hard-to-find items from Japan and across Asia.
### Where are PAKU stores located?
We have four locations in New York City: Williamsburg (Brooklyn), Cobble Hill (Brooklyn), Gramercy (Manhattan), and Astoria (Queens). All stores are open daily from 10 AM to 9:30 PM.
### Does PAKU offer free shipping?
Yes, PAKU offers free shipping on all orders over $50 within the United States.
### What is PAKU's return policy?
Most items can be returned within 30 days. Food and perishable items have a 7-day window for quality issues. Beauty products cannot be returned if opened. Contact info@gopaku.com to initiate a return.
### How do I contact PAKU customer service?
Email info@gopaku.com or call the phone number for your nearest store location. Customer service is available during store hours: Monday–Sunday, 10 AM – 9:30 PM.
### Is PAKU related to Ten Ichi Mart?
Yes, PAKU is the online brand and e-commerce partner of Ten Ichi Mart, a Japanese and Asian grocery chain in NYC.